Return & Exchange Policy

Return & Exchange Policy

We want every purchase to be perfect. If for any reason you are not completely satisfied, we offer a simple and convenient return and exchange process.

Returns (U.S. Orders)

We accept returns for U.S. orders within 14 days of the delivery date. To make returns effortless for you, we provide a prepaid return label for all eligible returns.

  • Items must be in their original condition, unused, and with all tags attached.
  • There are no original shipping fees for standard U.S. orders. However, any international or express shipping fees (if applicable) are non-refundable.

To initiate a return, contact us at hello@shopafea.com with your order number, and we’ll provide you with a prepaid return label and instructions.

Exchanges (Domestic & International)

We offer free exchanges for both domestic and international orders within 14 days of delivery. To exchange an item, please contact us at hello@shopafea.com, and we’ll be happy to assist you.

  • Items must be in their original condition, unused, and with all tags attached.
  • For international exchanges, the customer is responsible for the cost of return shipping.

International Orders 

All international orders are final sale and cannot be returned for a refund. However, exchanges are allowed within 14 days, and the customer will need to cover the cost of shipping the item back to us.

Lost or Damaged Returns

We recommend using the prepaid label for tracking and security. Please note that we are not responsible for any lost or damaged returns during transit.

Refund Process

Once your return is received and inspected, we’ll process your refund within 7 business days. You will receive a confirmation email once the refund has been issued. Please note that any international or express shipping fees (if applicable) are non-refundable.

Need Assistance?

If you have any questions or need help with your return or exchange, reach out to us at hello@shopafea.com. We’re here to ensure your experience is exceptional every step of the way.